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Software Implementation Project Manager - Provisioning (SwitchTalk2)

Computer Software

23 days ago | Cedar Rapids, Iowa, United States | NISC

Software Implementation Project Manager - Provisioning (SwitchTalk2)

23 days ago | Cedar Rapids, Iowa, United States | NISC

NISC

Opening date:November 06

Closing date: December 06 2021

Industry:Computer Software,

Type:Full Time

Seniority levelEntry

Job description

Summary

The NISC Operations department is looking to fill a position:

  • Implementing the Provisioning (SwitchTalk2) application - NISC's auto-provisioning application, which provides provisioning and auditing capabilities from NISC to various switches, television head ends, access software, and other third-party software applications.

The position will work with the member/customer to effectively implement the applications. This includes managing project timelines and informing various individuals, including NISC employees and member/customer employees, of project expectations. It also includes analyzing the data from the member/customer's current system to ensure that it is properly converted in to the NISC software. To learn more about our operations software, click here.

Essential Duties:

  • Perform and coordinate moderate level project plans, timelines, and milestones of project implementation.
  • Train Members/customers, on software applications usage and best practices.
  • Perform basic level validation and verification of accuracy of converted data, gaps in data, features and functionality in software and follow up to resolution.
  • Provide application support throughout the project lifecycle.
  • Perform basic level conversion analysis.
  • Assist in change management best practices at Member/Customer sites.
  • Prepare Change Requests (CRs) and follow up through resolution.
  • Perform after hours call support as assigned.
  • Assist in performing project data mapping duties.
  • May serve as a subject matter expert.
  • Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
  • Commitment to NISC's Statement of Shared Values.
  • Other duties as assigned.

Knowledge, Skills & Abilities Preferred:

  • 3+ years of related experience preferred
  • Moderate level knowledge of business-related software applications and services.
  • Moderate level knowledge of the Utility or Telecom industries.
  • Moderate level knowledge of Project Management processes and theory.
  • Strong verbal and written communication skills.
  • Strong presentation and training skills.
  • Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
  • Strong research and problem-solving skills with a strong attention to detail.
  • Moderate level ability to organize and prioritize.
  • Moderate level ability to set and manage internal and external Member/Customer expectations.
  • Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
  • Moderate level ability to demonstrate initiative and accountability.
  • Moderate level ability to multi task and time manage.
  • Strong ability to demonstrate professionalism.
  • Moderate level ability to troubleshoot.
  • Moderate level understanding of change management best practices.
  • Moderate level knowledge of Utility/Telecom software and software integrations.
  • Ability to travel as often as necessary to meet the goals and objectives of the position.

NISC's Shared Values & Competencies:

  • Integrity – We are committed to doing the right thing – always.
  • Relationships – We are committed to building and preserving lasting relationships.
  • Innovation – We promote the spirit of creativity and champion new ideas.
  • Teamwork – We exemplify the cooperative spirit by working together.
  • Empowerment – We believe individuals have the power to make a difference.
  • Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Education Preferred:

Bachelor's Degree in a business-related field or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

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