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Senior Director of Services PMO - Remote (Nationwide)

Technologie de l'information

374 jours | Phoenix, Arizona, United States | Workiva

Senior Director of Services PMO - Remote (Nationwide)

374 jours | Phoenix, Arizona, United States | Workiva


Date de début :janvier 12

Appliquer avant :février 12 2021

Industrie : Technologie de l'information,

Peut être fait à distance

Type :Temps plein

Scottsdale, Arizona

Description du poste


The Senior Director of Services PMO is responsible for the management and direction of the Services Program Management Office (PMO), which ensures all service delivery meets Workiva goals and requirements. Reporting to the VP of Global Services, this person will develop, implement, and continually improve project management methodologies, standards, and tools. This person will be responsible for coaching and managing a team of project/program/engagement managers.

What You'll Do

Organization Direction: Responsible for the direction of PMO

  • Establish the PMO as the center of excellence for services project/program management best practices, including methodologies, standards and tools
  • Scale and evolve the PMO to meet growing and changing business needs
  • Practice development of the full life cycle of project/program management, from project planning, initiation, resourcing and execution to monitoring, control and completion
  • Set PMO goals and performance targets that clearly outline the teams short and long term objectives, milestones, and metrics
  • Oversee completion of project tasks and artifacts, manages conflicts within the group, and escalates risks/issues, as needed
  • Create and maintain relationships with business partners, technology partners, and with cross functional teams

People Management: Responsible for ensuring the growth and development of the PMO team

  • Provide work direction, coaching, and performance feedback to team members, while establishing and maintaining a positive, constructive relationship with customers, partners, and other stakeholders
  • Establish the PMO organization structure and maintain the team by recruiting, selecting, orienting, and training team managers
  • Oversee the delegation of work to Project Managers, Program Managers, and Engagement Managers
  • Identify and develop team members for growth and future leadership opportunities
  • Fosters growth within teams with a focus on Customer First through goal setting strategies
  • Create and analyze metrics that monitor team performance
  • Collaborate closely with subject matter experts in the development and delivery of services to ensure customer needs are identified and met

What You'll Need


  • Undergraduate Degree or equivalent combination of education and experience in a related field.


  • Excellent verbal, written, and interpersonal communication skills
  • Self-motivated with strong propensity for action, results and continuous improvement
  • The ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary
  • Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines
  • Structured approach to leading and managing change within the direct team, with cross-functional teams, and with customers.
  • Strong business acumen, with a focus on world-class customer service


  • Strong background and experience involved in technical implementations and technical service delivery
  • Expert-level knowledge and demonstrated achievement in driving project and change management and associated methodologies, techniques, processes and approaches

    8+ years of experience in driving a variety of complex, customer facing, projects and programs
  • 5+ years of experience leading project/program organization
  • Experience working in a cloud environment
  • SaaS background preferred
  • Professional certification in project/program management a plus
  • Demonstrated ability to successfully influence multiple stakeholders and lead cross functional teams across geographies and functional units

Travel Requirement

  • Less than 50%

Working Conditions & Physical Requirements

  • Reliable internet access for any period of time working remotely, not in a Workiva office.

Where You’ll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

  • Customer Success: Always delight our customers.
  • Trust: Rely on each other.
  • Integrity: Do the right thing, every time.
  • Collaboration: Share resources and work together.
  • Innovation: Keep creating solutions and finding better ways.
  • Inclusion: Support a diverse community where we all belong.
  • Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

At Workiva, You’ll Enjoy

  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.


Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. 

Apply now!

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