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Project Director Agile Coach and PPO Process Owner - 227515


Services Financiers

Bien-être et Forme

308 jours | Rochester, New York, United States | University of Rochester

Project Director Agile Coach and PPO Process Owner - 227515

308 jours | Rochester, New York, United States | University of Rochester

University of Rochester

Date de début :mars 26

Appliquer avant :avril 27 2021

Industrie : Santé, Services Financiers, Bien-être et Forme ,

Type :Temps plein

Niveau d'ancienneté :

Description du poste

Project Director Agile Coach and PPO Process Owner Job ID 227515


Health Sciences

Full/Part Time Full-Time

Favorite Job

Regular/Temporary Regular


Full Time 40 hours Grade 056 ISD Chief Technical Office


8 AM-5 PM

General Purpose


The Agile Coach and PPO Process Owner serves as an Agile Coach and PPO Process Owner, and is a leader within a cross-functional team where teamwork, collaboration, balancing competing priorities, and continuous learning are the norm.

This position plays a key role in supporting the implementation of Agile Ways of Working within Medical Center initiatives. The position is responsible for maintenance of current PPO processes, and adaption of those processes, as needed, for adoption of Agile methodologies.

Responsible for supporting improvement of team performance by increasing collaboration, innovation, and introducing techniques that promote adaptability and flexibility in the face of unpredictable circumstances.

Position works under the direction of the ISD Project Portfolio Office aligning under the ISD Chief Technology Officer. Position works in collaboration with project managers, team leads, application build teams, and clinical, financial, operational, and research stakeholders. The Agile Coach and PPO Process Owner oversees the work of the PPO Project Coordinator, who administers all process support for the PPO.

The Agile Coach and PPO Process Owner follows and contributes to the development and improvement of guidelines, standards, and conventions for Agile Ways of Working. Position involves successfully completing training and may include achieving (and maintaining) certifications related to Agile.



  • Design a strategy for the organizational adoption of Agile. This includes every stage of adoption, from the introduction of Agile and employee education, to fostering teams and cultures that practice Agile, to sustaining Agile methodologies and continually offering strategies for improvement.
  • Charter and lead Agile Center of Excellence for the organization.


  • Implement Agile process, principles and practices across all levels and departments within ISD and with operational partners.
  • Maintain current PPO process and documentation, modifying as needed or developing new parallel process as the department transitions to Agile.
  • Leverage techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation. In order to do this, the Agile Coach must also embody the Agile principles and lead by example.


  • Guide teams into the Agile methodology, providing employees with feedback and means of improvement, catalyzing organizational growth and answering questions.
  • Provide hands-on support to all employees, collaborating with people across widely varying levels and roles, leading teams toward further understanding and adoption of Agile as well as overall department growth and improvement.
  • Educate employees at all levels, including senior sponsor and operational partners, on Agile principles, providing them with tools for implementing the process in their own work.
  • Provide training sessions and teach valuable skills that lead toward the organization-wide adoption of Agile methodologies.
  • Oversee and provide direction for PPO training needs for use of toolsets as built out in the ServiceNow IT Business Management (ITBM) platform.


  • Keeps current with business and strategic goals.
  • Stays apprised of team's roles, processes, tools, and architecture to better understand how the team works together to meet users' needs.
  • Attends webinars, reads case studies and white papers, and participates in other free or low-cost opportunities to further refine skills and stay apprised on Agile topics and industry trends.
  • Communicates and educates at the user's level, in the context of the user's business environment.
  • Builds and maintains internal departmental relationships.
  • Coaches and maintains a positive influence on project team members for accountability and action at all times.
  • Meets established deadlines, and motivates team members to do the same.


  • Participates effectively as a "Team Member"
  • Makes presentations to ISD staff on work-related issues.
  • Serves on committees and attends meetings as requested.
  • Adheres and subscribes to the ISD Values as stated in the Values Statement.

Other duties as assigned.


Bachelor's degree in Information Sciences or equivalent required. Graduate degree, focusing on Health Informatics, Healthcare Management/Administration, IT Management, or Business Administration preferred. 4-5 years management level experience in a financial service setting including automated systems; or equivalent combination of education and experience. 5-10 years of IT leadership experience. 3-5 years experience leading Agile teams or other experience related to mentoring others on Agile methodologies. Highly organized with proven ability to meet deadlines, prioritize workload, and manage resources and time effectively. Excellent leadership, communication (written and verbal), presentation, analytical and problem-solving skills. Healthcare background would be a plus.


Agile certification (Disciplined Agile, ACP or CSM) or ability to meet experience requirements to obtain certification required.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

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