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Senior Manager, Payments Partnerships & Operations

Technologie de l'information

267 jours | Phoenix, Arizona, United States | Scribd

Senior Manager, Payments Partnerships & Operations

267 jours | Phoenix, Arizona, United States | Scribd


Date de début :janvier 27

Appliquer avant :février 27 2021

Industrie : Technologie de l'information,

Peut être fait à distance

Description du poste

At Scribd (pronounced “scribbed”), we believe reading is more important than ever. Join our cast of characters as we build the world’s largest and most fascinating digital library: giving subscribers access to a growing collection of ebooks, audiobooks, magazines, documents, Scribd Originals and more. In addition to works from major publishers and top authors. Our community includes over 1.4M subscribers in nearly every country worldwide.


  • Works with external payments partners, including gateways, acquiring banks, card issuing banks, wallet providers, carrier billers, and credit card networks to optimize payment operations.
  • Ensures payments strategy is implemented within our external partner network, and serves as the primary contact point for incoming development requests that originate with these partners.
  • Frequently interacts with general audiences beyond the team and direct stakeholders, including regular Leadership Team reviews, company meetings, and brown bags, etc.
  • Coordinates internal payments education and training sessions.
  • Coordinates external partners business reviews.
  • Helps the payments strategy team evaluate and source new vendor partnerships to expand the payments network.
  • Works closely with our Business Development team to build relationships with key issuing banks in our strategic global markets to drive reductions in fraud and increase authorization rates.
  • Serves as the first line of response for external processing issues with our partners.

Skill Mastery:

  • Comfortable dealing with global payments, and knows the current provider landscape well.
  • Works collaboratively with product and engineering to identify ways to leverage our external payments network.
  • Articulates Scribd’s strategy and needs to a diverse set of partners and keeps them proactively notified of changes that impact them.
  • Ability to collect information and requirements from a broad range of sources, and synthesize that information to provide an informed perspective on how industry changes could potentially impact Scribd’s business.

Job Complexity:

  • Focuses on their area, and when warranted, in collaboration with other teams to drive business goals & priorities
  • Actively seeks new information to validate assumptions, influence strategic shifts, and lead change; drives action cross-functionally when warranted
  • Works both in tactical and strategic areas of focus for the payments network. , e.g. ~50% in reactive triage and ~50% in proactive development
  • Ensures that the existing partner network is adequately prepared to support key projects and achieve expected outcomes
  • In the event that our existing network can’t support a key initiative, drives identification and onboarding of alternative vendors
  • Collects market intelligence on benchmarks for team goals, metrics, & expectations as needed
  • Continually evaluates how partners are performing and when there are opportunities to improve or replace partners


  • Limited guidance, will report directly to the Head of Payments and will be responsible for implementing the partner strategy as set by the payments leadership team
  • Requires 3-5 years experience managing external partner relationships or account management functions for enterprise companies
  • Requires 3-5 years experience working either with a payments company, a financial services company, or at an enterprise merchant where payments or account management were part of your daily activities
  • Must be comfortable providing ad-hoc guidance to others in areas where they have mastery, and must be able to command cross functional coordination efforts

Benefits & Perks of Life at Scribd

  • Health & Welfare Benefits: Scribd pays 100% of employee’s Medical, Vision, and Dental premiums and 70% of dependents.
  • Leaves: Paid Parental leave, and 100% company paid short-term/long-term disability plans
  • 401k plan through Fidelity, plus company matching with no vesting period
  • Stock Options - every employee is an owner in Scribd!
  • Generous Paid Time Off, Paid Holidays, Volunteer Day + office closure between Christmas Eve and New Years Day
  • Referral bonuses
  • Tuition Reimbursement
  • Diversity, Equity & Inclusion programs
  • Learning & Development and Coaching programs
  • Monthly flexible Wellness, Connectivity & Comfort Benefit
  • Luma by Concern, our mental health digital platform
  • Work Life Balance flexibility
  • Company events + Scribdchats
  • Free subscription to Scribd + gift memberships for friends & family

Scribd is committed to equal employment opportunity regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.

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