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Provisioning Specialist/Project Lead-PM

Technologie de l'information

307 jours | Dulles, Virginia, United States | ECLARO

Provisioning Specialist/Project Lead-PM

307 jours | Dulles, Virginia, United States | ECLARO

ECLARO

Date de début :août 17

Appliquer avant :septembre 18 2020

Industrie : Technologie de l'information,

Type :Temps plein

Description du poste

Eclaro's client in Ashburn VA is looking for a Provisioning Project Lead/PM to join their team. This role will server as a Provisioning Specialist and Liaison for their Telecom and Cloud/Managed Cloud customers.  This is a full time opportunity.  Our client offers full paid medical/dental and vision benefits!  

Job Functions/Skills:

Lead provisioning efforts to ensure delivery of circuits and services.

Manage delivery intervals, processes & escalate accordingly.

Schedule access, site surveys, and other necessary dispatches as needed with customers for our vendors/carriers to maintain a delivery schedule.

Effectively interface with customers and vendors and management for updates and statuses.

Conduct calls with customers to review key milestones and assess requirements/special needs.

Drive tight install intervals to billing by coordinating internal resources and vendor resources with proper lead time.

Independently manage customer expectations and resolve conflict with minimal input from supervisor.

Ability to interpret the needs of the customer to provide excellent customer care and service.

Maintain and continually update internal tracking spreadsheets and documents.

Produce weekly reports on individual project status.

Competencies/Qualifications:

Advanced project management skills.

Excellent time management skills.

Precise organizational skills.

Ability to retain transferred knowledge.

Excellent interpersonal skills required.

Superior written and oral communication skills.

2-3 Years Project Management experience required (5+ years preferred).

Experience in telecom or technical project management is highly desired.

High degree of initiative.

Maturity and positivity.

Ability to self-manage with minimal supervision.

Job Functions/Skills:

• Lead provisioning efforts to ensure delivery of circuits and services.

• Manage delivery intervals, processes & escalate accordingly.

• Schedule access, site surveys, and other necessary dispatches as needed with customers for our vendors/carriers to maintain a delivery schedule.

• Effectively interface with customers and vendors and management for updates and statuses.

• Conduct calls with customers to review key milestones and assess requirements/special needs.

• Drive tight install intervals to billing by coordinating internal resources and vendor resources with proper lead time.

• Independently manage customer expectations and resolve conflict with minimal input from supervisor.

• Ability to interpret the needs of the customer to provide excellent customer care and service.

• Maintain and continually update internal tracking spreadsheets and documents.

• Produce weekly reports on individual project status.

Competencies/Qualifications:

• Advanced project management skills.

• Excellent time management skills.

• Precise organizational skills.

• Ability to retain transferred knowledge.

• Excellent interpersonal skills required.

• Superior written and oral communication skills.

• 2-3 Years Project Management experience required (5+ years preferred).

• Experience in telecom or technical project management is highly desired.

• High degree of initiative.

• Maturity and positivity.

• Ability to self-manage with minimal supervision.

 

**To apply here

Jeanine Hastings 

Unable to subcontract, hold or transfer visas

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