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Program Manager - Launch Team

PMP

Technologie de l'information

300 jours | Minneapolis, Minnesota, United States | Comm-Works

Program Manager - Launch Team

300 jours | Minneapolis, Minnesota, United States | Comm-Works

Comm-Works

Date de début :avril 02

Appliquer avant :mai 02 2021

Industrie : Technologie de l'information,

Type :Temps plein

Niveau d'ancienneté : 1-2 ans

Description du poste

The role of the Launch Team Program Manager is to create, organize and coordinate programs. This position will provide strategic guidance to teams and project managers in ways that promote the company's culture and strategic objectives. The ideal candidate will be an excellent leader and be capable of managing cross functional teams and staff of different disciplines to produce results in a timely manner. They will also be able to develop efficient strategies and tactics. The goal is to ensure that all programs deliver the desirable outcome to our organization as well as our clients.

Essential Functions

  • Lead the implementation of project and process management methodology, standards and tools to drive and facilitate successful project delivery.
  • Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team
  • Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget
  • Develop strong partnerships across the organization to ensure project collaboration and success
  • Build and maintain trusted relationships with customers and stakeholders
  • Conduct financial forecasting of all projects assigned to the Project Team, maintaining Project Team budget and P&L profitability
  • Lead project kick-off meetings to ensure proper initiation of a given project. Act as initial point of escalation for all issues that require further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis
  • Accurately estimate costs and revenue for the life cycle of Projects and/or Programs according to our company goals and standards
  • Maintain accurate and detailed information on Projects and/or Programs pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders
  • Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid.
  • Conduct financial forecasting of all projects assigned to the Project Team, maintaining Project Team budget and P&L profitability
  • Management responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; preparing and delivering employee evaluations
  • Develop strong partnerships across the organization to ensure project collaboration and success
  • Build and maintain trusted relationships with customers and stakeholders
  • Act as the main point of contact and communication between all internal and external contacts
  • Provide upper management with assessments and identification of potential new business relating to assigned customer
  • Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement
  • Drive measurable operational excellence improvements in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.
  • Build and develop teams that are results oriented, highly motivated, empowered, proactive and focused on continued improvement
  • Management responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; preparing and delivering employee evaluations
  • Responsible for the growth, retention and overall development of the assigned employee group
  • Align with corporate goals and strategies by managing project teams to key metrics and communicating operations performance through reporting
  • Manage Project Team employees to ensure that departmental practices, procedures, and expectations are met, and that they are fulfilling their assigned responsibilities
  • Provide ongoing coaching and mentoring to Project Managers and the Project Team
  • Improve customer satisfaction/NPS scores
  • Ensure that corporate policies and procedures are understood and followed
  • Ensure accountability to SLA and customer satisfaction
  • Provide the Director of Operations with regular Project Team performance updates
  • Assist the Director of Operations in the development of annual Project Team budgets
  • Attend and contribute to weekly Operations meetings

Required Experience/Education

  • PMP Certification
  • Bachelor's Degree or equivalent work experience
  • Minimum of 3 years Project Management or equivalent experience
  • Minimum of 3 years employee leadership/management experience

Preferred Experience/Education

  • Working knowledge of structured cabling and associated peripherals, voice technologies, VoIP and Point of Sale (POS) systems strongly preferred

Knowledge, Skills & Abilities

  • Ability to collaborate with all internal resources to ensure the highest levels of customer satisfaction are maintained
  • Strong leadership and development skills
  • Ability to function in a multi-project environment with changing priorities
  • Ability to calculate figures using methods above to determine operational amounts or
  • Ability to anticipate potential problems and proactively troubleshoot to resolve issues.
  • Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions
  • Analyze ideas and use logic to determine their strengths and
  • Understand new information or materials by studying and working with them.
  • Judge the costs and benefits of a possible
  • Study how changes in conditions affect
  • Identify ways to measure and improve system
  • Think of new ideas and original or creative ways to solve
  • Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct
  • Ability to establish and retain customer confidence

 

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