Avtex Solutions, LLC

201-500 employéshttp://www.avtex.com

Description de l'emploi

L'entreprise n'a pas encore entré de description.

Emplacements
Siège social

3500 American Boulevard West, Suite 300, Bloomington, MN, USA, 55431

Project Manager - Contact Center Solutions

PMP

Technologie de l'information

Ordinateur et Logiciels

1 jour | San Antonio, Texas, United States | Avtex Solutions, LLC

Project Manager - Contact Center Solutions

1 jour | San Antonio, Texas, United States | Avtex Solutions, LLC

Avtex Solutions, LLC

Date de début :mai 15

Appliquer avant :juin 15 2021

Industrie : Technologie de l'information, Ordinateur et Logiciels, ,

Type :Temps plein

Niveau d'ancienneté : 1-2 ans

Description du poste

The Project Manager is the customer focal point and responsible for management of system and solution implementations for Avtex contact center customers, including, but not limited to the following: project planning, project management, relationship building and the successful project delivery of the customer approved statement of work on time, in scope and in budget.

A successful Project Manager must be able to manage several concurrent projects of varying size and complexity, possibly with differing technical solutions and multiple workstreams, must be a self-starter and work with minimal direction. The Project Manager must be able to work effectively with assigned project resources, resource managers, account executives, customer account managers, pre-sales engineers, and support, as well as internal finance and administrative teams. The ideal candidate has contact center and/or telephony project experience and works effectively with other team members, sales people, engineers and support resources.

Responsibilities

  • Effectively and successfully manage multiple projects with services component of varying sizes.
  • Effectively and appropriately communicate at all levels of the client and Avtex organization.
  • Demonstrate professionalism and leadership in representing Avtex.
  • Establish and nurture productive and satisfactory relationships with healthcare customers, providing customer-focused and responsive support to their business needs.
  • Act as the primary point of contact for the client for all project-related activities.
  • Present, whiteboard and discuss the Avtex Project Implementation Methodology at a high level, diligently follow the process when performing project management tasks, and provide clear and constructive feedback for continuous improvement in the Implementation Methodology to Project Management Office Leadership.
  • Create and manage a formal project plan, including: Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule; Project Change Management Plan and Risk Management Plan.
  • Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance; ongoing risk assessment and vendor coordination.
  • .Maintain internal system and process updates, including but not limited to: project status updates to current project tracking systems, update appropriate Avtex project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management, update project resource booking plans and update new project scheduling and booking plans with urgency, provide finance updates for end of month billing & project percent completion for revenue recognition.
  • Escalate project issues through the recommended escalation path.

Requirements

  • Bachelor’s degree in Business, MIS, Computer Science, Engineering, Project Management, or a related field. Commensurate experience or certification without a degree may be considered.
  • PMP or CAPM Certification, desired
  • CSM or other Scrum Master Certification, desired
  • 3+ years project management experience, preferably in a professional services environment.
  • 3+ years’ experience with deploying IT or business systems projects
  • Attention to detail and thoroughness
  • Solid knowledge of the Microsoft Suite of products, including Project, Visio and other applications
  • Travel up to 30% nationally required

#CXESrPM

#National

Working at Avtex

At Avtex, we’ve worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people.

Do you want to be inspired in your workplace? We’re always looking for talented people to join our team!

Jobs similaires

Senior Project Manager - Microsoft (Enterprise)

PMP

Technologie de l'information

Ordinateur et Logiciels

3 jours | Los Angeles, California, United States | Avtex Solutions, LLC

Senior Project Manager - Microsoft (Enterprise)

3 jours | Los Angeles, California, United States | Avtex Solutions, LLC

Avtex Solutions, LLC

Date de début :mai 14

Appliquer avant :juin 14 2021

Industrie : Technologie de l'information, Ordinateur et Logiciels, ,

Type :Temps plein

Niveau d'ancienneté :

Description du poste

The Sr. Project Manager (Enterprise) is a highly skilled resource with demonstrated experience managing large multi-million dollar projects with multiple workstreams and several dedicated delivery teams with resources up to 20 people. This person must be able to effectively communicate at high executive levels within large enterprise organizations. The Sr. Project Manager is the customer point of contact for coordination of enterprise Microsoft system implementations, including Microsoft Dynamics CRM/D365, O365, Data/AI, Sharepoint, etc. Sr. PMs at Avtex are often assigned projects that are most critical to the future success of Avtex (either in complexity, potential business, market segment, etc.). The Sr. PM is responsible for executive stakeholder management, enterprise project planning, project management, resource management and change management. In this role, success is being able to manage enterprise projects with differing technical solutions while providing exceptional customer experience to our clients.

Responsibilities

  • Manage enterprise Microsoft implementation projects consisting of 15+ members and project budgets from $2M to $6M+
  • Whiteboard and discuss the PMO Implementation Methodology at a high level, diligently follow the process when performing project management tasks, and provide clear and constructive feedback for continuous improvement in the Implementation Methodology to the PMO
  • Work closely with the Microsoft "fast track" team on strategy and collaboration items
  • Establish and nurture productive relationships with customers and deliver exceptional customer experience
  • Act as the primary point of contact for the client for all project-related activities
  • Create and manage a formal project plan, including SOW, timeline, risk management, communication plan, change management, training plan and resource plan
  • Manage the execution of all components of approved project plan, including risk assessments, project deliverables and timeline, vendor coordination, test plans, budget control and project cost, progress on scope, documentation, etc.
  • When appropriate, collaborate with clients to develop design specifications, business needs, and other factors that impact operational requirements and the end customer experience
  • Maintain internal system updates, including project status, SharePoint documentation, resource plans, financial updates for billing, time submittals, and expense reports
  • Active participation in bi-monthly PMO team meetings and solution specific review sessions
  • Maintain a target employee utilization goal

Requirements

  • Bachelor’s degree preferred or relevant work experience
  • 5+ years of experience deploying enterprise IT projects in a customer facing environment
  • Prior experience managing project deployments of Microsoft solutions required
  • PMP (or active plan to achieve PMP certification) preferred
  • Experience in healthcare vertical (payer or provider environments) preferred
  • SCRUM Master certification preferred
  • Attention to detail and thoroughness
  • Ability to adapt quickly to changing technology
  • Self-directed, consistent and reliable with effective time management skills
  • Excellent organizational, planning, written & verbal communication skills
  • Travel up to 50% nationally required

#SrPM

#National

Working at Avtex

At Avtex, we’ve worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people.

Do you want to be inspired in your workplace? We’re always looking for talented people to join our team!

Jobs similaires

Sr. Project Manager - Contact Center Solutions

PMP

Technologie de l'information

Ordinateur et Logiciels

8 jours | Minneapolis, Minnesota, United States | Avtex Solutions, LLC

Sr. Project Manager - Contact Center Solutions

8 jours | Minneapolis, Minnesota, United States | Avtex Solutions, LLC

Avtex Solutions, LLC

Date de début :mai 08

Appliquer avant :juin 08 2021

Industrie : Technologie de l'information, Ordinateur et Logiciels, ,

Type :Temps plein

Niveau d'ancienneté :

Description du poste

The Senior Project Manager is the customer focal point and responsible for management of system and solution implementations for Avtex customers, including, but not limited to the following: project planning, project management, relationship building and the successful project delivery of the customer approved statement of work on time, in scope and in budget. The role will primarily focus on Contact Center solution implementations.

A successful Senior Project Manager must be able to manage several concurrent projects, including large and complex projects, possibly with differing technical solutions and multiple workstreams, must be a self-starter and work with minimal direction. The Senior Project Manager must be able to work effectively with assigned project resources, resource managers, account executives, customer account managers, pre-sales engineers, and support, as well as internal finance and administrative teams.

Travel and after-hours work is required for this position.

Responsibilities

  • Effectively and successfully manage multiple large and medium sized projects with services component of varying sizes.
  • Effectively and appropriately communicate at all levels of the client and Avtex organization.
  • Demonstrate professionalism and leadership in representing Avtex.
  • Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs.
  • Act as the primary point of contact for the client for all project-related activities.
  • Able to present, whiteboard and discuss the Avtex Project Implementation Methodology at a high level, diligently follow the process when performing project management tasks, and provide clear and constructive feedback for continuous improvement in the Implementation Methodology to Project Management Office Leadership.
  • Create and manage a formal project plan, including: Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule; Project Change Management Plan and Risk Management Plan.
  • Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance; ongoing risk assessment and vendor coordination.
  • Maintain internal system and process updates, including but not limited to: Project status updates to current project tracking systems, Update appropriate Avtex project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management, Update project resource booking plans on a weekly basis, or as changes are known, and update new project scheduling and booking plans with urgency, and financial updates.
  • Escalate project issues through the recommended escalation path.
  • Be an active participant in organizational meetings, including but not limited to department meetings, business unit operational meetings, lessons learned sessions, etc.
  • Train and mentor team members on the department processes and procedures and the Project Implementation Methodology.
  • Contribute to Project Implementation Methodology templates and process.

Requirements

  • Bachelor’s degree in Business, MIS, Computer Science, Engineering, Project Management, or a related field. Commensurate experience or certification without a degree may be considered.
  • PMP Certification (or active plan to achieve PMP Certification, preferred.
  • CSM (Scrum Master Certification, desired and required for Hybrid or Agile focused project teams.
  • 5+ years project management experience, preferably in a professional services environment.
  • 5+ years’ experience with deploying IT or business systems projects.
  • Experience deploying technical solutions in healthcare, preferably at provider or payer organizations, desired.
  • Experience working in a consulting services environment, preferably in a project management role.
  • Previous experience with supervising others within a team lead role is preferred.
  • Solid knowledge of the Microsoft Suite of products, including Project and Visio.
  • Travel up to 30% nationally required .

#CXEPM

#National

Working at Avtex

At Avtex, we’ve worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people.

Do you want to be inspired in your workplace? We’re always looking for talented people to join our team!

Jobs similaires