Progressive Leasing

1,001-5,000 empleados

Descripción de la empresa

La compañía aún no ha ingresado una descripción.

Oficina central

256 W. Data Drive, Draper, UT, USA, 84020

Project Manager - Call Center Operations (Remote)

Servicios Financieros

14 dias | Phoenix, Arizona, United States | Progressive Leasing

Project Manager - Call Center Operations (Remote)

14 dias | Phoenix, Arizona, United States | Progressive Leasing

Progressive Leasing

Fecha de inicio :Enero 14

Aplicar antes :Febrero 11 2022

Industria: Servicios Financieros,

Tipo :Tiempo completo

Antigüedad1-2 anos

Descripción del puesto

Project Manager - Call Center Operations (Remote) Phoenix, Arizona

Are you a creative problem solver that looks for ways to achieve something vs. listing the reasons why it can’t be done? Are you constantly seeking to improve processes? Are you highly motivated, technologically inclined, and a quick learner? If so, we have a Project Management opportunity for you. Together with your team you will identify, prioritize, and lead the implementation of strategic initiatives that enable a world class experience for customers and employees.

This role can be performed remotely anywhere in the US or from one of our office locations in Draper, UT or Glendale, AZ.

Essential Functions

  • Develop and execute project plans with milestones (i.e. iterative deliveries) to ensure scope, business value, stakeholders, cost, estimated timelines, risks and constraints are understood and met
  • Manage several high-priority projects at one time, staying on schedule under tight deadlines
  • Lead cross-functional groups implementing readiness plans for new retailers, technology solutions, and strategic initiatives
  • Work with key stakeholders and senior leaders to help define long-term strategic plans and roadmap
  • Collaborate with stakeholders to drive continuous improvements to advance process maturity, project, and change management best practices into repeatable operational processes
  • Establish and maintain professional business relations with stakeholders to ensure a high level of service and customer satisfaction
  • Serve as Operations liaison to other business partners across the enterprise to provide necessary requirements and consistent insights for products, processes and experiences
  • Organize, direct and manage exempt employee(s)
  • Mentor, coach, and develop management staff
  • Support key initiatives and partnerships designed to advance Progressive Leasing’s business goals and to bring greater exposure to the Progressive Leasing brand
  • Other duties as assigned

Required Qualifications

  • 5 + years of experience in a Project Management role overseeing call center operations of 3,000 to 5,000+ employees
  • Experience in project and change management principles, methodologies, and tools; Industry certifications in project and/ or change management preferred
  • Proven ability to successfully manage, coach, and develop talent
  • Flexible and open to changing priorities in a fast-paced environment yet still able to balance compressed timeframes, all while maintaining the highest levels of customer service
  • High-integrity and initiative, focused on driving consistent results
  • Highly collaborative with excellent political savvy and business acumen to lead change throughout the organization
  • Keen attention to detail, commitment to quality, critical thinking, and exceptional judgment
  • Ability to move from high-level strategy to detailed execution
  • Superior verbal and written communications skills
  • Proficient with all Microsoft products, specifically Excel, Word, and PowerPoint and other project managing tools like Workfront and Jira
  • Experience in a omni channel contact center environment a plus
  • Bachelor’s degree preferred

What We Offer

  • Competitive Compensation; Eligible for Quarterly Bonus and Annual Stock Grant
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided

Who We Are

Learn more at

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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