WEC Energy Group

5,001-10,000 employeeshttps://www.wecenergygroup.com/

Description

WEC Energy Group is one of the nation’s largest electric and natural gas delivery companies, with deep operational expertise, scale and financial resources to meet the region’s future energy needs. We focus on reliable service, customer satisfaction and shareholder value.

Our regulated utility subsidiaries include Michigan Gas Utilities, Minnesota Energy Resources, North Shore Gas, Peoples Gas, Upper Michigan Energy Resources, We Energies and Wisconsin Public Service. Together, we provide vital services to nearly 4.4 million customers in Wisconsin, Illinois, Michigan and Minnesota. Our scale and geographic proximity allow for operating efficiency across our 70,000 miles of electric distribution lines, 44,000 miles of natural gas distribution and transmission lines, and 8,800 megawatts of reliable power plant capacity.

We’re committed to delivering world-class reliability and the very best customer care – anywhere. Our customers are at the heart of our business, and we work every day to help grow and support the communities we serve. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.

We have operating headquarters in Green Bay and Milwaukee, Wisconsin, and Chicago, Illinois. Our stock trades on the New York Stock Exchange under the symbol WEC.

Locations
Head office

231 W. Michigan Street, Milwaukee, WI, USA, 53023

Customer Program Manager

Oil and Energy

8 days ago | Lansing, Michigan, United States | WEC Energy Group

Customer Program Manager

8 days ago | Lansing, Michigan, United States | WEC Energy Group

WEC Energy Group

Opening date:October 09

Closing date: November 09 2021

Industry:Oil and Energy,

Type:Full Time

Seniority levelMid-Senior

Job description

Job Responsibilities

* Manage and support customer programs, renewable energy programs, electric vehicle programs, and/or energy efficiency initiatives and offerings

* Drafts program goals and budgets, including working with internal and external stakeholders, updating budget forecasts and accruals, and completing budget reports.

* Develops documents for filing with utility regulators and other program stakeholders.

* Identify and implement program improvements; Set metrics and ensure accurate tracing of customer participation metrics.

* Maintain and improve relationships with program vendors, contractors, and implementers to ensure program success.

* Lead or coordinate responses to program data requests from internal and external stakeholders, as well as third parties, including working across departments to gather necessary information.

* Leads daily support of the customer experience for assigned programs and initiatives, including all relevant customer inquiries.

* Plan and implement program customer satisfaction surveys and report.

* Develops new programs and customer initiatives and offerings

Minimum Qualifications

  • Bachelors degree

Preferred Qualifications

  • Bachelor's degree in Business Administration, Marketing, Engineering, Public Policy, Social Sciences, or related discipline
  • 3-5 years of relevant experience

Desired Skills and Experience

Job Responsibilities

* Manage and support customer programs, renewable energy programs, electric vehicle programs, and/or energy efficiency initiatives and offerings

* Drafts program goals and budgets, including working with internal and external stakeholders, updating budget forecasts and accruals, and completing budget reports.

* Develops documents for filing with utility regulators and other program stakeholders.

* Identify and implement program improvements; Set metrics and ensure accurate tracing of customer participation metrics.

* Maintain and improve relationships with program vendors, contractors, and implementers to ensure program success.

* Lead or coordinate responses to program data requests from internal and external stakeholders, as well as third parties, including working across departments to gather necessary information.

* Leads daily support of the customer experience for assigned programs and initiatives, including all relevant customer inquiries.

* Plan and implement program customer satisfaction surveys and report.

* Develops new programs and customer initiatives and offerings

Minimum Qualifications

  • Bachelors degree

Preferred Qualifications

  • Bachelor's degree in Business Administration, Marketing, Engineering, Public Policy, Social Sciences, or related discipline
  • 3-5 years of relevant experience

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