Progressive Leasing

1,001-5,000 employees


Our Mission is to provide convenient access to simple and affordable purchase options for credit-challenged consumers.


• We Value People Above All Else

• We Do The Right Thing - Period

• We Innovate & Simplify

• We Have GRIT


We believe that diversity – of people and ideas – inspires innovation and improves communities. Progressive Leasing strives to be an inclusive organization that reflects the diversity of the customers we proudly serve.



• Shatter List (Women Tech Council)

• Business Equality Leader (Equality Utah)


• Shatter List (Women Tech Council)

• Best Companies to Work For (Utah Business Magazine)

• Utah's Fast 50 (Utah Business Journal)


• Best Companies to Work For (Utah Business Magazine)

• Utah's Fast 50 (Utah Business Magazine)


• Best Places to Work (Glassdoor)

• Top CEOs (Glassdoor)

• Best Companies to Work For (Utah Business Magazine)

• Utah's Fast 50 (Utah Business Magazine)

• Forty under 40: Utah's Rising Stars (Utah Business Magazine)

Progressive Leasing is a leading provider of in-store, ecommerce, and app-based point-of-sale lease-to-own solutions that provide transparent and competitive payment options and flexible terms intended to help credit challenged customers achieve merchandise ownership. The company has helped millions of consumers acquire furniture, appliances, jewelry, electronics, mattresses, cell phones, and other products consumers need by utilizing a technology-based proprietary platform that provides instant decisioning results. Progressive Leasing is owned by PROG Holdings, Inc. (NYSE:PRG), a fintech holding company based in Salt Lake City, Utah. More information on Progressive Leasing can be found on the company’s website,

Head office

256 W. Data Drive, Draper, UT, USA, 84020

Project Manager - Call Center Operations (Remote)

Financial Services

14 days ago | Phoenix, Arizona, United States | Progressive Leasing

Project Manager - Call Center Operations (Remote)

14 days ago | Phoenix, Arizona, United States | Progressive Leasing

Progressive Leasing

Opening date:January 14

Closing date: February 11 2022

Industry:Financial Services,

Type:Full Time

Seniority levelEntry

Job description

Project Manager - Call Center Operations (Remote) Phoenix, Arizona

Are you a creative problem solver that looks for ways to achieve something vs. listing the reasons why it can’t be done? Are you constantly seeking to improve processes? Are you highly motivated, technologically inclined, and a quick learner? If so, we have a Project Management opportunity for you. Together with your team you will identify, prioritize, and lead the implementation of strategic initiatives that enable a world class experience for customers and employees.

This role can be performed remotely anywhere in the US or from one of our office locations in Draper, UT or Glendale, AZ.

Essential Functions

  • Develop and execute project plans with milestones (i.e. iterative deliveries) to ensure scope, business value, stakeholders, cost, estimated timelines, risks and constraints are understood and met
  • Manage several high-priority projects at one time, staying on schedule under tight deadlines
  • Lead cross-functional groups implementing readiness plans for new retailers, technology solutions, and strategic initiatives
  • Work with key stakeholders and senior leaders to help define long-term strategic plans and roadmap
  • Collaborate with stakeholders to drive continuous improvements to advance process maturity, project, and change management best practices into repeatable operational processes
  • Establish and maintain professional business relations with stakeholders to ensure a high level of service and customer satisfaction
  • Serve as Operations liaison to other business partners across the enterprise to provide necessary requirements and consistent insights for products, processes and experiences
  • Organize, direct and manage exempt employee(s)
  • Mentor, coach, and develop management staff
  • Support key initiatives and partnerships designed to advance Progressive Leasing’s business goals and to bring greater exposure to the Progressive Leasing brand
  • Other duties as assigned

Required Qualifications

  • 5 + years of experience in a Project Management role overseeing call center operations of 3,000 to 5,000+ employees
  • Experience in project and change management principles, methodologies, and tools; Industry certifications in project and/ or change management preferred
  • Proven ability to successfully manage, coach, and develop talent
  • Flexible and open to changing priorities in a fast-paced environment yet still able to balance compressed timeframes, all while maintaining the highest levels of customer service
  • High-integrity and initiative, focused on driving consistent results
  • Highly collaborative with excellent political savvy and business acumen to lead change throughout the organization
  • Keen attention to detail, commitment to quality, critical thinking, and exceptional judgment
  • Ability to move from high-level strategy to detailed execution
  • Superior verbal and written communications skills
  • Proficient with all Microsoft products, specifically Excel, Word, and PowerPoint and other project managing tools like Workfront and Jira
  • Experience in a omni channel contact center environment a plus
  • Bachelor’s degree preferred

What We Offer

  • Competitive Compensation; Eligible for Quarterly Bonus and Annual Stock Grant
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided

Who We Are

Learn more at

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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