Affirm

501-1,000 employeeshttps://www.affirm.com

Description

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis. At Affirm, we’re using today’s technology to bring significant disruptive innovation to the financial industry. We focus on improving the lives of consumers by delivering simple, honest and transparent financial products. Visit https://www.affirm.com for more information.

Locations
Head office

650 California St, San Francisco, CA 94108, United States, San Francisco, CA, USA, 94108

Operations Senior Program Manager, Product Incubation

Financial Services

3 days ago | Richmond, Virginia, United States | Affirm

Operations Senior Program Manager, Product Incubation

3 days ago | Richmond, Virginia, United States | Affirm

Affirm

Opening date:October 14

Closing date: November 14 2021

Industry:Financial Services,

Type:Full Time

Seniority levelMid-Senior

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.

Affirm strives to provide better financial products to improve the lives of consumers. We need an outstanding program manager to be fully dedicated to the early stages of new and innovative product development that require quick and adaptable servicing and operational capabilities. The person in this role will also partner with the Affirm Operations team to take these products to market at scale when required. The scope of the Operations team is inclusive of customer servicing, risk and fraud operations, and merchant servicing as applicable. The ideal candidate will have a strong eye for business and judgement with the ability to dive into hands-on creation of processes and capabilities, while also maintaining a long-term vision of how to support and enable innovative products through the development lifecycle from an operational standpoint.

This role requires a strong background in operations, servicing, project and process management particularly in early stage start-up to rapidly growing companies.

What You’ll Do

  • Work both independently and collaboratively with the small cross-functional Incubation team in discovery and prioritization sessions to identify and define operational and servicing requirements for new products.
  • Define innovative solutions, processes, and tools to support the operationalizing of new products and initiatives at all phases of the product development lifecycle.
  • Build and implement early stage account management and support processes, help center content, monitoring and support of customer inquiries.
  • Collect, synthesize and share customer insights and feedback with the Incubation product team in order to propel further product innovation and improvement in alignment with customer needs.
  • Analyze user journeys and empower product partners to make product or support changes based on findings.

What We Look For:

  • 5-10 years of complex Program Management experience
  • Experience managing customer-centric service programs in a technology or financial services organization.
  • Knowledge of product lifecycle and crafting new programs from cradle to grave.
  • Knowledge of process improvements and cost optimization.
  • Ability to operate in a fast-paced environment and balance ever-changing priorities and deadlines.
  • Ability to work with global or cross-functional teams and/or independently on multiple tasks and projects.
  • Experience driving operational excellence or process improvement across complex processes, focused on technology products.

Location - Remote U.S.

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote-first company ! Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.

If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

Inclusivity

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report .

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy , or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of my personal information as described therein.

Similar jobs

Marketing Project Manager Lead

PMP

Marketing

17 days ago | Phoenix, Arizona, United States | Affirm

Marketing Project Manager Lead

17 days ago | Phoenix, Arizona, United States | Affirm

Affirm

Opening date:October 01

Closing date: November 01 2021

Industry:Marketing,

Type:Full Time

Seniority levelMid-Senior

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.

Our growing Marketing organization is looking for an experienced project manager to drive operational excellence for merchant and brand marketing. This role will work closely with marketing strategists, channel owners, creative teams, marketing ops specialists, and our compliance and legal department. This person will be responsible for building project plans, developing timelines, identifying and solving executional challenges and blockers, and maintaining alignment as we bring campaigns to market. Our ideal candidate is comfortable owning their scope of work and influencing broad groups of cross-functional partners in a collaborative and dynamic environment.

What You’ll Do

  • Develop project plans, work-back schedules, and project management frameworks for key marketing initiatives and campaigns
  • Manage project constraints, risks, and challenges to ensure projects and campaigns are delivered on time, in scope, and within the allocated budget
  • Ensure flawless execution of marketing campaigns
  • Optimize planning frameworks and campaign development processes for efficiency, impact, replication and scalability
  • Provide project status updates and identify risks and dependencies before they become issues

What We Look For:

  • 5+ years of project management experience (PMP certification is a plus)
  • Proficient with Asana, Jira, or similar operational efficiency tools
  • Ability to ask the right questions and to use sound business judgment when collaborating with a wide range of partners
  • Effective communicator, able to convey nuance, importance and urgency in a clear, concise manner both verbally and in writing
  • Experience in building positive relationships and influencing others
  • Understanding of marketing channels, especially digital campaigns, email, social and web
  • BA/BS degree required, advanced degree desired
  • Experience working in an industry with high regulatory compliance is helpful

Location - Remote U.S.

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote-first company ! Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.

If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

Inclusivity

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report .

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy , or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of my personal information as described therein.

Similar jobs